Optistream is an independent third-party service assistance startup launched in 2026. We are not affiliated with, endorsed by, or sponsored by any cable, internet, or streaming provider. We do not sell services or make changes to provider accounts.

Sappnett is an independent third-party service assistance startup launched in 2026. We are not affiliated with, endorsed by, or sponsored by any cable, internet, or streaming provider. We do not sell services or make changes to provider accounts.

No. We do not sell, activate, or provide internet, cable, or streaming services. Optistream helps guide and support customers who already have services with providers. We are a third-party assistance platform, not a service provider.

Yes. Optistream charges a separate service fee for our guidance and assistance. This fee is completely separate from and in addition to any charges from your service provider. You continue paying your provider directly for their services.

Yes. Your service provider continues to bill you separately for their services. Our service fees do not affect or replace your provider billing. You will receive separate bills: one from your provider and one from Sappnett for our assistance services.

Yes. Refund requests may be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. Eligibility depends on service type and whether assistance has already been delivered. Please review our Refund Policy page for complete details and specific conditions.

No. We cannot access, modify, cancel, or activate any provider account. Only you or an authorized representative of your service provider can make account changes. We provide guidance to help you understand your options and assist with troubleshooting.

Provider outages and service disruptions are beyond our control and responsibility. These are handled directly by your service provider. We can provide troubleshooting guidance, but for network-level outages, you should contact your provider's technical support. Provider service disruptions do not entitle refunds from Optistream.

Yes. We take data security seriously and use industry-standard encryption and security practices. However, we want to be clear: we never request or store provider passwords or sensitive credentials. We only collect information necessary to provide our guidance services, as detailed in our Privacy Policy.